Goods and Services
Distinguish between goods production and service operations
Identify the factors involved in operations planning
Relate quality to productivity
Explain how one can manage for quality
Identify the tools used for total quality management
This assignment presents questions about goods production operations and service operations.
Answers to the exercise questions
Step 1 Answer the following questions.
Write the answers to the following questions:
What are the three different kinds of production-based utility?
What are the major differences between goods-production operations and service operations?
What are the major differences between high-contact and low-contact service systems?
What are the five major categories of operations planning?
What are the input resources and finished products in the following services?
Real estate firm
City water and electric department
Analyze the location of a local firm where you do business (perhaps a restaurant, a supermarket, or a manufacturing firm). What problems do you see with this location? What recommendations would you make to management?
Find good examples of a synthetic production process and an analytic process. Explain your choices.
Explain how productivity and quality can be used as competitive tools. Use a specific product, good, or service as an example.